Shipping policy

Shipping Policy

Thank you for shopping at Sri Gardens Tea! Here are the details of our shipping policy:

Shipping Rates and Delivery Time

- Orders are processed and shipped within 1-2 business days (excluding weekends and holidays) after the order is placed.
- Delivery times vary depending on the shipping method selected at checkout:
  - Standard Shipping: Estimated delivery within 3-10 business days.
  - Express Shipping: Estimated delivery within 1-3 business days.
- Please note that delivery times are estimates and may vary due to carrier delays or other factors beyond our control.

Shipping Destinations

- We currently ship worldwide.

Order Tracking

- Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
- You can track the status of your order by clicking on the tracking link provided in the email or by entering your tracking number on the carrier's website.

Shipping Carriers

- We partner with reputable shipping carriers such as Canada Post to ensure timely and secure delivery of your orders.

Shipping Restrictions

- We do not ship to freight forwarders or reshipping services.

Shipping Charges

- Shipping charges are calculated based on the total weight of the order, shipping destination, and the selected shipping method.
- Shipping charges will be displayed at checkout before you complete your purchase.

Lost or Damaged Shipments

- In the rare event that your order is lost or damaged during transit, please contact us at info@srigardenstea.com within 1-3 days of the delivery date.
- We will work with the shipping carrier to resolve the issue and either provide a replacement or a refund for the lost or damaged items.

Shipping Policy Updates

- We reserve the right to update our shipping policy at any time. Any changes to the policy will be posted on this page.

If you have any questions about our shipping policy, please contact us at info@srigardenstea.com.